Andrew ATC200-Lite Guía para resolver problemas descargar pdf (Pagina 42)

Section 7–ATC200-LITE-USB Issues Remote Electrical Downtilt System Handbook

7-2 May 2009 Bulletin 639519 • Revision D

7.4 See Different Number Of Actuators At Different Times

• Install latest software. From the Andrew Products tab on www.commscope.com, click on

Antennas→Teletilt RET System→Downloads→Teletilt RET Products Software, Firmware,

Tools, and Manuals.

7.5 Actuator Cannot Answer Request For Config Information

• Install latest software for ATC200-LITE-USB. Old versions cannot talk to newer ﬁ rmware on

actuators.

7.6 Data Led Stays Red

• An actuator is stuck on transmit. Isolate, verify and possibly replace (Section 5).

• Actuators have same address and are talking to each other instead of to controller. Turn power

to controller off and back on. Wait a few seconds for actuators to reboot. Rescan.

7.7 Data Led Is Red And Response Is Slow

• Insufﬁ cient voltage supplied to controller.

7.8 Actuator Reports Invalid S/N (Z00000)

• Possible controller malfunction. Verify by substituting another controller.

7.9 Using VISTA

• VISTA 32-bit can use the USB cable. See Section 13.2 if there is a problem using the USB

cable on VISTA 32-bit.

• VISTA 64-bit cannot use the USB cable. See paragraph 7.1 for an alternative approach.

7.10 Could Not Find Antenna Definition File

• Remove ATC Lite application from PC and install latest software for the ATC200-LITE-USB using

default values for ﬁ le locations.

7.11 No Devices Found

• Verify USB/RS–232 cable and power cord are connected securely.

• Verify if RET cable is connected to the AISG port.

• Verify power LEDs are lit.

• Verify com port is correct if using serial cable. See Section 7.16.

• May be com port conﬂ ict at undetected level (if using serial cable). Reboot PC.

• Check RET cable connections.

• Check RET cables with Test Kit ATTK200-KIT.

• See Section 11 if using smart bias tees.

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Andrew ATC200-Lite Guía para resolver problemas Pagina 42